A two-tier structure in local government means two levels of administration: county councils, and district or borough councils. County councils are responsible for services that cover the whole county, like education, adult social care, and waste disposal. District or borough councils manage more localised services like housing, planning applications, and waste collection. It can be confusing for residents and businesses to understand who does what.
A unitary authority operates under a single-tier system. This means that one council is responsible for delivering all services in an area. This eliminates the division of responsibilities seen in a two-tier structure, streamlining the delivery of services. Many corporate functions – such as finance, human resources, IT and customer services – can also be combined to improve efficiency and remove duplication. Councillors in a unitary authority represent all council services rather than being split between county and district councillors. This makes contacting elected representatives easier, helping to improve representation of local communities.