Withdrawal services
Base SIMS and Dinner Money
This service is purchased annually by schools on 1 April for 12 months. In order to withdraw from this service, you must provide in writing no less than 4 months’ notice before the renewal date, no refunds will be given for the remainder of the service. Please ensure a new supplier will be in place from 1 April, schools cannot be added once removed from the annual return.
For schools converting to an academy, you do not need to provide written notice to withdraw from this service. However, you will not be entitled to a refund unless a SIMS licence has been purchased directly from ESS.
Enhanced SIMS
To withdraw from this service, please provide in writing no less than 6 months’ notice. If you have paid annually from 1 April, you will be entitled to a refund for the remainder of the service.
If you are a school converting to an academy 6 months’ notice does not apply, please inform us as soon as possible so we can discuss your requirements after conversion. A refund for the remainder of the service will be applied.
Remote SIMS
To withdraw from this service, please provide in writing no less than 6 months’ notice.
If you have paid annually from 1 September, you will be entitled to a refund for the remainder of the service.