Potholes

You can report a pothole quickly and easily online using our Highways Reporting Tool.

Our repair criteria for highway defects page gives details of how we prioritise repairs. Further information is available in our Highway Maintenance Operational Plan (PDF, 2MB) - Read our Highway Maintenance Operational Plan page for more information.

Our teams work all year round to maintain the network and work especially hard during the winter months to try and tackle the increasing demand.

Our response to repairing potholes will depend on several factors, including location, size and risk the pothole poses to public safety.

Some potholes will be made safe, by fixing with a temporary repair to remove the initial risk before completing a permanent repair, later.

All permanent repairs require accurate planning. This includes; sourcing materials, arranging a permit to work on the highway, the appropriate traffic management and timing that ensures the safety of the public and our workforce. Sometimes a road closure may be required to safely undertake the repairs. 

Other potholes that do not meet repair criteria are monitored as part of routine inspections, as the risk to public safety is not sufficient to merit remedial action.

We strive to ensure Suffolk’s roads are kept safe and accessible, however our teams cannot be everywhere at all times, if you spot a pothole, report it directly to us by using our online reporting tool: report a pothole