Report an issue to Trading Standards

Report a scam, faulty product or poor service to the Citizens Advice consumer service. Find out what happens after you report a problem.

You can report a trader, an unsafe product or a scam to Trading Standards via our partners the Citizens Advice consumer service.

Call the helpline

Citizens Advice consumer helpline: 0808 223 1133

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133.

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.

An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.

Calls from mobiles and landlines are free.

Chat with Citizens Advice consumer service online

You can talk about your consumer issue with a trained adviser online, between 9am and 5pm, Monday to Friday:

Contact the consumer service

Use an online form

At the weekend, you can contact Citizens Advice consumer service using their online forms. They’re available from 5pm Friday to 9am Monday:

Contact the consumer service

What happens after you've reported something

The Citizens Advice consumer service will assess your report and share the information with the local Trading Standards department so that we can tackle wider problems with businesses at a local level. 

We might take action to stop the trader from acting unfairly, for example, by educating them about the law.

If necessary, we may take legal action against them to stop them from trading completely.

Trading Standards cannot help you fix your problem - for example, we can’t help you get a refund. Find our more about your consumer rights from Citizens Advice.

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