Report a flood in Suffolk

Advice on what to do if a property is flooded or under threat of flood

- isolate all electrics (if it is safe to do so)
- contact any elderly or vulnerable neighbours or relatives and ensure they are safe and know what to do if their properties become flooded
- consider moving possessions upstairs if possible
- avoid contact with flood water as much as possible to reduce risk of drowning and infection
- secure your property and make your way to a place of safety
- don’t drive through flood water, and try to avoid unnecessary long journeys as local roads may also be flooded
- listen to local radio stations for further information and guidance, or contact
the National Flooding Forum for specialist advice

Report online using the Highways Reporting Tool

It'll take you about 2 minutes to report it online.

By using the Highways Reporting Tool, you're agreeing to our terms of use.

This isn't an emergency. We'll contact you in the next few working days
(8am and 5pm; Monday to Friday).

What happens next?

1. We'll contact you between 8am and 5pm; Monday to Friday to find out more
2. If necessary, we may visit your property to inspect the problem further
3. You'll be kept up to date with any further progress relating to the problem you reported

Already reported?

Use the Highways Reporting Tool to see if the problem has already been reported.

Click on the Show Key button on the map; the coloured icons show the progress of each report.

Other ways to contact us

Call Customer Services on 0345 606 6171; including in an emergency.
E.g. if a road needs to be closed.

During out of hours still call 0345 606 6171 and you'll be connected to Suffolk Highways.

The web chat button will show in the right hand corner when someone is available from Customer Services; 9am to 4.30pm Monday to Friday.
Don't use web chat if the flooding problem is immediate risk to life.

What happens next?

1. We'll contact you between 8am and 5pm; Monday to Friday to find out more
2. If necessary, we may visit your property to inspect the problem further
3. You'll be kept up to date with any further progress relating to the problem you reported

Already reported?

Use the Highways Reporting Tool to see if the problem has already been reported.

Click on the Show Key button on the map; the coloured icons show the progress of each report.

What happens next?

1. We'll contact you between 8am and 5pm; Monday to Friday to find out more
2. If necessary, we may visit your property to inspect the problem further
3. You'll be kept up to date with any further progress relating to the problem you reported

Already reported?

Use the Highways Reporting Tool to see if the problem has already been reported.

Click on the Show Key button on the map; the coloured icons show the progress of each report.

It'll be Anglian Water or Essex and Suffolk Water.

Visit Anglian Water website.

Visit Environment Agency on GOV.UK

You only need to contact the Environment Agency if it's a main river e.g. Orwell, Gipping, Waveney. Check on a map to see if your flood is from a main river or not.

Contact Highways England on 0300 123 5000 if it's on
A14, A11 and A12 south of Ipswich and north of Lowestoft.

Read more about how trunk roads are managed in Suffolk.

What happens next?

1. We'll contact you between 8am and 5pm; Monday to Friday to find out more
2. If necessary, we may visit your property to inspect the problem further
3. You'll be kept up to date with any further progress relating to the problem you reported

Already reported?

Use the Highways Reporting Tool to see if the problem has already been reported.

Click on the Show Key button on the map; the coloured icons show the progress of each report.