You can read Suffolk County Council's statement on our website.
![Councillor Peter Gould](/image-library/peter-gould-ws-hr-1.xb6cb8b20.jpg?width=470&height=256&fit=crop&quality=75&format=webp)
You can read Suffolk County Council's statement on our website.
Find out how to report a flood problem (and which service you need) and what will happen after you've reported the problem.
Read what to do if the flooding is an emergency.
Please note you may be charged by Suffolk Fire and Rescue Service for non-emergency call-outs.
If there is any risk of danger to people, property or the environment as a result of flooding call 999.
- isolate all electrics (if it is safe to do so)
- contact any elderly or vulnerable neighbours or relatives and ensure they are safe and know what to do if their properties become flooded
- consider moving possessions upstairs if possible
- avoid contact with flood water as much as possible to reduce risk of drowning and infection
- secure your property and make your way to a place of safety
- don’t drive through flood water, and try to avoid unnecessary long journeys as local roads may also be flooded
- listen to local radio stations for further information and guidance, or contact
the National Flooding Forum for specialist advice
Broken or missing manhole drain covers should not be recorded online. Instead they should be treated as a potential emergency and reported to our contact centre on 0345 606 6171.
It'll take you about 2 minutes to report it online.
By using the Highways Reporting Tool, you're agreeing to our terms of use.
This isn't an emergency. We'll contact you in the next few working days
(8am and 5pm; Monday to Friday).
Use the Highways Reporting Tool to see if the problem has already been reported.
Click on the Show Key button on the map; the coloured icons show the progress of each report.
Call Customer Services on 0345 606 6171; including in an emergency.
E.g. if a road needs to be closed.
During out of hours still call 0345 606 6171 and you'll be connected to Suffolk Highways.
The web chat button will show in the right hand corner when someone is available from Customer Services; 9am to 4.30pm Monday to Friday.
Don't use web chat if the flooding problem is immediate risk to life.
It'll take you about 2 minutes to report it online.
By using the Highways Reporting Tool, you're agreeing to our terms of use.
This isn't an emergency. We'll contact you in the next few working days
(8am and 5pm; Monday to Friday).
Use the Highways Reporting Tool to see if the problem has already been reported.
Click on the Show Key button on the map; the coloured icons show the progress of each report.
It'll take you about 2 minutes to report it online.
By using the Highways Reporting Tool, you're agreeing to our terms of use.
This isn't an emergency. We'll contact you in the next few working days
(8am and 5pm; Monday to Friday).
Use the Highways Reporting Tool to see if the problem has already been reported.
Click on the Show Key button on the map; the coloured icons show the progress of each report.
Suffolk County Council is NOT responsible.
It'll be Anglian Water or Essex and Suffolk Water.
Suffolk County Council is NOT responsible.
Visit Anglian Water website.
Suffolk County Council is NOT responsible.
Visit Environment Agency on GOV.UK
You only need to contact the Environment Agency if it's a main river e.g. Orwell, Gipping, Waveney. Check on a map to see if your flood is from a main river or not.
Suffolk County Council is NOT responsible.
Contact Highways England on 0300 123 5000 if it's on
A14, A11 and A12 south of Ipswich and north of Lowestoft.
Read more about how trunk roads are managed in Suffolk.
- inside residential property
- inside non-residential property; e.g. shops, warehouses, businesses
- on a driveway / garden
- that isn't a immediate risk to life
It'll take you about 2 minutes to report it online.
By using the Highways Reporting Tool, you're agreeing to our terms of use.
This isn't an emergency. We'll contact you in the next few working days
(8am and 5pm; Monday to Friday).
Use the Highways Reporting Tool to see if the problem has already been reported.
Click on the Show Key button on the map; the coloured icons show the progress of each report.
You can contact Customer Service quickly and easily using live chat.
Live chat is available from 9:30am to 4:30pm, Monday to Friday.
If you navigate away from this page any live chat you've started will close.