Report a faulty lit sign or bollard

To report a lit sign or bollard you'll need the following information:

• Location of the faulty lit sign or bollard (the parish or town and road name)
• Unit number (this should be indicated on a plate on the sign, or be stencilled on the bollard)
• Details of the fault (e.g. light off, damaged sign)
• Your personal information (name, address, contact details) 

If the lit sign or bollard is not shown on our reporting system, then we do not maintain or repair it.  We do not hold records of who is responsible for them but the borough, district, town or parish councils  may know the owner. 

When you report a problem on the web reporting tool, it goes to our contractor who will do one of the following:

1. raise a fault if no live fault exists;
2. add the report to an existing live fault;
3. withdraw the fault if it is an issue which does not relate to a repair of a lit bollard.

This means you may not see the fault you have reported on our reporting tool, but please be assured that it has gone to the contractor for assessment as described above.

If we find the cause of a faulty light is a problem with the electricity supply we will refer it to the electricity supplier. It'll then become their responsibility to resolve the problem.

Reporting a non-emergency problem online is quicker and easier. It also saves money, which can be used to improve services.

But you can report a problem by email or phone using the following contact details:

• Email: customer.services@suffolk.gov.uk 
• Telephone: 0345 606 6171