When you report a problem on the web reporting tool, it goes to our contractor who will do one of the following:
- raise a fault if no live fault exists;
- add the report to an existing live fault;
- withdraw the fault if it is an issue which does not relate to a repair of a lit bollard.
This means you may not see the fault you have reported on our reporting tool, but please be assured that it has gone to the contractor for assessment as described above.
If we find the cause of a faulty light is a problem with the electricity supply we will refer it to the electricity supplier. It'll then become their responsibility to resolve the problem.