You can read Suffolk County Council's statement on our website.
![Councillor Peter Gould](/image-library/peter-gould-ws-hr-1.xb6cb8b20.jpg?width=470&height=256&fit=crop&quality=75&format=webp)
You can read Suffolk County Council's statement on our website.
Choose from an emergency or non-emergency faulty street light.
Any of the following issues are emergencies:
For emergencies you should call our Customer Service Centre on 0345 606 6171.
Do not report a problem with lit bollards or signs online if it's on a:
You should contact UK Power Networks helpline on 0800 783 8838 if a street light outside, and the lights in your property, are flickering. This may indicate a problem with the electricity supply, not the street light.
For all other problems it's quicker and easier to report a fault by using our online reporting form.
Using our online form takes about 5 minutes.
We aim to repair routine faults (such as replacing bulbs) within 1 month. Other faults are likely to take longer, depending on the repair(s) required and the availability of specialist staff or equipment.
Priority is given to dangerous faults such as exposed wires and are normally made safe within 2 hours.