Tips for choosing a trader
- Get three or four quotes before choosing your trader. Some Trusted Trader members may offer preferential rates for people who find their service through the directory, so it’s always worth asking.
- Discuss what you want, agree what you would like them to do and confirm the cost. Remember the contract is between you and the trader.
- After getting your quotes think it over – it’s OK to change your mind.
Your feedback
Your feedback can help other customers to choose a trader with confidence. Leave a review for a Suffolk Trusted Trader member.
If you know a trustworthy business or if you've had good experiences with one, let us know. They could become a Suffolk Trusted Trader. Email TrustedTrader@Suffolk.gov.uk to recommend them.
Disputes
If you used a Suffolk Trusted Trader member and are not satisfied with the service you received, you can get help to settle the dispute.
Limitations of the Suffolk Trusted Trader scheme - information for consumers
We have put in place as many measures as we can to protect you. However, neither Suffolk County Council, Suffolk Trading Standards, Suffolk Trusted Trader nor Trusted Directory Services Ltd. are directly involved in any agreement between you and the member, so we cannot be held liable if things go wrong.
Suffolk Trusted Trader have not checked, prior to approval to the scheme, the following:
- quality of workmanship
- criminal record (although in some cases we may ask for evidence of this)
In the event of a problem or issue with a trader, the scheme can offer assistance via the complaints and dispute resolution process page. We will always try to help to avoid matters going to court.
