Contact Customer Service

Find out how to contact our Customer Service team online or by another method if needed.

Before you contact us

Please consider using our website first. Many people are able to find the information or service they need online. 

You can use our website:

  • site search to find information pages
  • navigation menu (top-right) to find pay, report and apply options
  • homepage to explore Suffolk County Council services

If you need to, you can contact us by live chat, email or phone. 

Live chat

You can contact Customer Service quickly and easily using live chat. 

Live chat is available from 9:30am to 4:30pm, Monday to Friday. 

If you navigate away from this page any live chat you've started will close.

Email

You can email us at customer.services@​​suffolk.gov.uk. ​​

Please note: it can take up to 5 working days to receive a response to your email. In exceptional cases it may take longer to respond.​​

Phone

You can open the contact details below to speak to Customer Service by phone.