Contact Customer Service

Find out how to contact our Customer Service team online or by another method if needed.

Before you contact us, please consider using our website to find the information or services you need. 

You can use our site search or navigation menu to find report, apply and pay options. 

If you need to, you can contact us by live chat, email or phone. 

Live chat

You can contact Customer Service quickly and easily using live chat. 

Live chat is available from 9:30am to 4:30pm, Monday to Friday

If you navigate away from this page any live chat you've started will close.

Email

You can email us at customer.services@​​suffolk.gov.uk. ​​

We may take up to 5 working days to respond to your email.

In exceptional cases it may take longer before you receive a response. 

Phone

You can open the contact details below to speak to Customer Service by phone.