Make a Freedom Of Information (FOI) request

Suffolk County Council commits to make the following classes of information available through our Publication Scheme:

• who we are and what we do
• financial information
• what our priorities are and how we are doing
• how we make decisions
• our policies and procedures
• lists and registers
• the services we offer

All of this information can be found on our website via the following routes:

• self-service help contact us page 
• different sections (service areas) on suffolk.gov.uk homepage
• search box at the top of this page
• Freedom of Information Policy (PDF 135KB)

1. Information about services provided by Suffolk County Council is available on this website.

You may find the search facility at the top of the page useful. If you are unable to find the information you are looking for on our website, then please use the contact us page.

2. Suffolk County Council is not responsible for every service in Suffolk.

The district and borough councils run many services within Suffolk, including:

• bin or refuse collections and brown bins
• council tax payment, homes and housing rent
• parking fines and permits
• planning applications
• swimming pools, parks and leisure centres
• abandoned animals, such as stray cats or dogs

Once you have submitted your request, you will receive an acknowledgement.

We will then endeavour to answer your request within 20 working days. In certain circumstances, we are allowed to take longer to respond.

Some information may be withheld to protect various interests. This is allowed under the terms of the FOI and EIR Acts. If we withhold information for these reasons, we will let you know why.

For more information about what you can expect from us visit the Information Commissioner's website.

Please contact us if you would like to make a request for information under the Freedom of Information Act 2000.

When submitting a request:

• ensure you submit your request in writing or email, as this is a requirement of the FOI Act 2000
• include your name and email or home address for correspondence 
• be as clear and specific as you can, avoiding the use of jargon

Contact details

• Email: FOI@suffolk.gov.uk
• Telephone: 01473 265138

Address