How to contact us
Live chat
You can use live chat to contact Customer First, who handle queries related to adult and children's social care and support in Suffolk.
When speaking to an advisor please be advised that we cannot provide you with any information directly related to an individual in adherence with confidentiality policies and procedures.
You may be asked for information relating to an individual, this is so we can offer you the best advice and guidance relating to your query.
Live chat is quick, secure and available on our website:
- Monday to Thursday from 8am – 5pm (excluding bank holidays)
- Friday from 8am to 4pm (excluding bank holidays).
When you contact us, you'll be treated with respect. We'll listen to you and help you to access the right information, advice and support, so that you can make your own choices.
Suffolk County Council collects and uses personal data to provide and manage services. The processing of personal data is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018), collectively referred to as data protection law. This privacy notice explains how the council uses information about you when you contact us or use our services, and how we protect your privacy. SCC Privacy notice.
