The care journey

You can watch these animated videos to learn about adult social care, including assessments and paying for care.

Introduction

This video provides an overview of what a care journey looks like, and how adult social care services work. 

First contact

The first contact with adult social care begins with recommendations for seeking community support and guidance on where to find it. This is followed by an explanation of what to expect when engaging with social care services.

Care and support assessments

This video explains the basics of a care needs assessment, including considerations such as daily routines, personal care, staying active, and home management, while also discussing the roles of family, friends, and council-arranged advocates in providing support.

Your care options

This video explains what different care options mean, including short-term care services, care and support plans and brokerage.

Financial assessment

This video explains the basics of a financial assessment.

Paying for your care (part 1)

This video explains various aspects of paying for care, including what a personal budget is and eligibility criteria along with how a personal budget can be used.

Paying for your care (part 2)

This video includes information on debt responsibilities, direct payments and deferred payment. It briefly references accommodation (housing and support options).

Carers support

This video defines what a carer is and what carer assessments involve. 

Safeguarding

This video explains how Suffolk County Council has a duty to protect vulnerable adults from abuse and neglect, and what safeguarding means. 

Jargon buster

This video explains plain language definitions of the most commonly used/misunderstood words and phrases in the adult social care journey.