Help with housing and homelessness

Details of help and support available for dealing with housing and homelessness issues.
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Information and advice and useful self-help resources

Some helpful sources of information, advice and self-help are: 

Suffolk's Warm Homes Healthy People project helps vulnerable people and families make their homes warmer and cheaper to heat through:

  • Free home surveys for home owners and those privately renting.
  • Free loft, cavity wall, external wall and internal wall insulation.
  • Small boiler repairs up to £500 (subject to funding availability).
  • Grants for the servicing of gas appliances (subject to funding availability).
  • Free new or replacement heating/energy systems including those utilising renewable energy such as solar photovoltaics and heat pumps (subject to funding availability).
  • Referrals and signposting for emergency fuel payments (subject to funding availability). This includes heating oil and pre pay key and card meters.
  • Loan of temporary oil filled electric heaters for those with faulty/no heating.
  • Extra winter warmth help for the most vulnerable.
  • Access to an interest free loan for other heating and energy related measures (subject to funding availability).

Some aspects of the project are subject to continued funding and conditions of individual schemes. You can find out more information on request.

Further information is available from Warm Homes Suffolk.

To be eligible for the funded projects households must:

  • Be a home owner, privately renting, or a landlord of a tenant who meets the below financial criteria
  • Have a combined household income under £30,000, or receive one of the following: The Guarantee Credit of State Pension Credit, Universal Credit, Housing Benefit, Income Based Employment Support Allowance/Job Seekers Allowance
  • Live in a property with an energy performance certificate (EPC) of D or below.

Getting local help with housing and homelessness

Discuss your circumstances with your local housing needs team so they can help identify what options may be available to you and the support required. Please note, the team are unable to support with mortgage assistance as part of the Household Support Fund.

To contact your local housing team, please visit:

Support available in your local area: