The Police and Crime Panel has the statutory role of overseeing all complaints against the PCC and informally resolving non-criminal complaints. This is set out in detail in the Elected Policing Bodies (Complaints and Misconduct) Regulations and the Home Office Guidance.
Where complaints allege criminality, the Panel has a responsibility to refer these complaints to the Independent Office for Police Conduct (IOPC).
Where complaints do not allege criminality, the Panel is responsible for handling and informally resolving these complaints. The Panel has delegated the following functions relating to its responsibility for overseeing non-criminal complaints against the PCC:
- to the Chief Executive of the Office of the PCC:
responsibility for receipt and initial handling and recording of complaints in accordance with Part 2 of the Regulations.
- to the Monitoring Officer of Suffolk County Council:
responsibility for securing informal resolution of complaints as referred to in Part 4 of the Regulations, and ensuring that suitable material will be made available as public information in relation to complaints about the PCC.
How to make a complaint
If you have a complaint about the Suffolk Police and Crime Commissioner (PCC) please make your complaint in writing to the Chief Executive at the following address:
The Office of the Police and Crime Commissioner
Police Headquarters
Martlesham Heath
Ipswich
Suffolk
IP5 3QS
Alternatively you can contact the PCC’s Chief Executive by email to: spcc@suffolk.pnn.police.uk or telephone: 01473 782773
How complaints are handled
For information on how the Office of the Police and Crime Commissioner (PCC) deals with complaints which are its responsibility, or if you wish to write to the Police and Crime Commissioner with compliments or comments about policing in Suffolk, please see the PCC website: www.suffolk-pcc.gov.uk/complaints
If you have any queries about the Suffolk Police and Crime Panel, then please contact: Suffolk County Council Committee Services Team on telephone: 01473 265119, email: committee.services@suffolk.gov.uk.
